Do the results of surveys seem judgmental or irrelevant for your product? Do you feel that surveys are just an annoying task? Learn more about the Fit for Purpose Card which will change the way how you identify and satisfy your customers’ true needs. Survey Anxiety I...
Becoming Fit for Purpose is one of the most, if not the most, essential pieces needed to get the most benefits out a Kanban system. Here are a few ways understanding the Fit for Purpose framework can help you: Focus The biggest benefit to the Fit for Purpose framework...
This is the 2nd part of my post following Defining KPIs in Enterprise Services Planning. Running our classroom exercises with private clients this past 18 months has shown me that most businesses have KPIs which really aren’t Fitness Criteria Metrics. In other words,...
All KPIs should be fitness criteria metrics. All KPIs should be recognizable by your customers and addressing aspects of how they evaluate the fitness of your product or service. If your customer doesn’t recognize or care about your KPIs then they aren’t “key”,...
I realized after posting my article on Fitness For Purpose Score that it isn’t reasonable to expect readers to know the background and context that stimulated it. It isn’t reasonable that I assume readers are up-to-date with speeches I’ve given over the last two years...
Regular followers of my work will know that I have expressed dissatisfaction with Net Promoter Score (NPS). Steve Denning in his book Radical Management suggested NPS was “the only metric you’ll ever need.” Steve is a writer for Forbes, an investment magazine. High...